Terms & Conditions

Welcome to Panchoi Tour & Travels! By using our services, you agree to the following terms and conditions. Please read them carefully before booking.

1. General Terms

Service Availability: Our car rental and travel services are available 24x7, subject to vehicle availability.
Eligibility: Customers must be at least 18 years old to book self-drive cars and provide valid identification.
Valid Documentation: A government-issued ID (Aadhaar, Passport, or Driving License) is required for all bookings.
Right to Refuse Service: We reserve the right to deny service to any customer violating our policies or engaging in unlawful activities.

2. Booking & Payment

Advance Payment: Bookings require a minimum advance payment to confirm the reservation.
Payment Methods: We accept cash, UPI, debit/credit cards, and bank transfers.
Pricing Policy: Prices are subject to change based on availability, demand, and seasonal variations.

3.. Cancellation & Refund Policy

Car Rentals & Tour Packages:
- More than 7 days before travel: Full refund (minus processing fees).
- 3 to 7 days before travel: 50% refund.
- Less than 3 days before travel: No refund.
No-Show Policy: If the customer fails to appear at the scheduled pickup time without prior notice, the booking will be considered canceled with no refund.
Early Return: If a rental car is returned before the agreed period, no partial refunds will be issued.
Force Majeure: In case of natural disasters, strikes, or government restrictions, we may offer rescheduling instead of cancellation.

4. Liability & Responsibilities

Customer Responsibility: Customers are responsible for their personal belongings and must comply with local laws during their trip.
Company Liability: While we ensure a smooth travel experience, Panchoi Tour & Travels is not liable for delays, accidents, or unforeseen circumstances beyond our control.
Insurance: Customers are advised to carry personal travel insurance for added protection.

5. Amendments to Terms

Panchoi Tour & Travels reserves the right to update these terms and conditions at any time. Customers are encouraged to review them periodically.